Our Services
Hotel Housekeeping
HSGFM through its Hotel Services Group division carries out regular housekeeping services, including hotel room cleaning and communal area cleaning. Carpet cleaning within hotels can be provided in bedrooms and common areas. Where the hotel has health spa and fitness facilities, these can be cleaned on a scheduled basis, including washroom, spa and treatment rooms.
Our services can also include the removal of hotel waste and the provision of overnight deep cleans in hotel and restaurant kitchens, either on a regular, periodic or ad hoc basis.
The benefits to be gained include . . .
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Improving first impressions
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Helping to meet health, safety and hygiene regulation
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Being green and environmentally compliant
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Providing CPD training programmes for housekeepers
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Cost benefits
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Regular cleaning audits
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Compliant cleaning products
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Holiday and sickness cover, and pension arrangements included in price
Front of House
Providing front of house personnel is an integral part of the service offered by HSGFM to our many clients. HSGFM personnel are often the first point of contact in terms of queries, advice, support and operational requirements to our clients, customers and residents, and where first impressions are formed.
We can provide you with a multi-service offering for front of house and beyond. Our professional and experienced staff are trained with specialist skilling including concierge services, as well as cover for reception, janitorial and portering services. We have extensive experience in providing these services and work to the requirements of our clients.
Concierge Services
The importance of a good concierge cannot be overstated. We will provide professionals who will ensure that the right first impressions is given. Our concierges are carefully selected for the qualities they bring to the role in terms of knowledge, friendliness, trustworthiness and efficiency, helping to maintain the hotel’s good reputation. They can also contact out central support service to arrange a range of services for customers
Reception Cover
It is essential to have a strong and competent receptionist in place who can create the correct image for your company. Our team of receptionists will provide clients with a seamless transition. They are trained in the areas of customer service, general administration and managing and directing calls.
Porter Cover
Our porters are trained to work in a variety of industries, including healthcare. The role of the porter is to provide support to our clients, including assisting with the smooth running of your site, distributing post, waste management and keyholding duties. In a healthcare setting, our porters often transport patients and their belongings from one area to another. Our staff are available for 24-hour/7-day coverage to organise a range of services for guests.
Commercial Cleaning
HSGFM cleaning specialists provide a wide variety of cleaning services. We utilise cutting edge robotic software when possible to help improve the efficiency and quality of the services provided.
Our cleaning services include ;
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Commercial cleaning
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Deep Cleaning
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Fogging
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ATP testing
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Graffiti removal
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Window cleaning
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Washroom Hygiene
Security
HSGFM are an SIA ACS accredited security provider for Security Guarding and Key Holding.
Our security services include:
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CCTV and monitoring
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Access control
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Data services
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Fire detection
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Burglary detection
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Site security
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Training
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Mobile patrols
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Retail security
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Static guard
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Close protection
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Keyholding
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Alarm response
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IT networking
Maintenance
HSGFM can provide a range of maintenance functions such as painting, plumbing, electrical services, renovation and repair. Our maintenance services department provides innovative ways to deliver a high-quality service that is competitively priced.
HSGFM has highly skilled, customer-focused, professional engineers, technicians and tradespeople. We provide planned and reactive maintenance for electrical and mechanical systems to organisations across all sectors. Our maintenance team operates efficiently in its delivery of these services, which are managed through our Computer Aided Facilities Management (CAFM) system, delivering real-time data and ensuring we are always connected to our clients’ needs.
Grounds Maintenance Services
HSGFM has a one-stop-shop for all ground maintenance needs.
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Dedicated maintenance operatives
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Regular site visits according to an agreed planned maintenance schedule
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Daily, weekly or bi-weekly service according to your budget
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Dedicated small works team to provide you with the finishing detail you require to Landscaped areas, fencing and pathways
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Grass cutting and collection
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Border maintenance and replanting
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Hedge management
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Indoor/outdoor planter management
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Weed and moss control
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Snow and ice ploughing and removal
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Frost control
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Tree planting, surgery and removal
Back office Support
Operating independently or as part of an integrated service package, our office support services are designed to maximise efficiency of your working environment, taking care of basic as well as special requirements of all areas including helpdesk, reception, mailroom, pantry (stewarding), reprographic, office runners, flower/plant services, etc.
Back office outsourcing services offered by experienced companies excel in quality and accuracy. Equipped with state-of-the-art technology, up-to-date software, equipment and talented staff having hands-on experience, these firms deliver customised services. Back office support solutions offered by an experienced BPO company encompass:
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Data entry
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Transcription (medical, legal, business, media and general)
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Document conversion
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Electronic medical records (EMR)
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Forms processing
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Medical billing, coding and AR collections
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Website design and development
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Legal research
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Medical record review
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Software development
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SEO, SEM, SMO
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Internet branding
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Appointment scheduling
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Teleradiology
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Staffing solutions
Reliable and focused business process outsourcing services are beneficial for many business verticals comprising healthcare facilities, banking sector, insurance companies, legal entities, information technology sector, government organisations and many others.
Pest Control
HSGFM have a comprehensive understanding of all issues relating to public health pests and their management and control. The standard we apply means that our teams are better equipped to carry out their duties with the highest levels of professionalism, efficiency, safety and humaneness. Our pest control activities cover the management of rodents, non-rodent mammals, birds and invertebrates.
National Enforcement Solutions
National Enforcement Solutions (NES) is a specialist division that looks to provide our clients with bespoke “end to end” front line enforcement and back office management solutions. Our management team has been working in the environmental crime and parking enforcement spheres since 2010, with previous and ongoing experience in local government, Police and the Armed Forces. We work in partnership with other organisations nationwide and specialise in areas that come under the ambit of the following legislation:
- The Environmental Protection Act 1990
- Clean Neighbourhoods and Environment Act 2005
- Dogs (Fouling of Land) Act 1996
- Anti-Social Behaviour, Crime and Policing Act 2014
- The Refuse Disposal (Amenity) Act 1978
- The Highways Act 1990
- Town and Country Planning Act 1990
- Control of Pollution Act 1989
- Police and Criminal Evidence Act 1984
- Criminal Procedure and Investigations Act 1996
- The Traffic Management Act 2004
- Protection of Freedoms Act 2012